Aussie Broadband announces COVID-19 response

Aussie Broadband has announced a range of measures in response to COVID-19, including assistance for customers required to work from home.

Managing Director, Phil Britt said the company’s network is already set up to meet the highest levels of traffic it sees every week – usually Sunday and Monday nights, when many people are home.

“I understand that many people are concerned about how the next few weeks will play out. We’re keeping an eagle eye on network usage and we will upgrade as necessary if we see peaks beyond our normal high range,” he said.

Aussie Broadband already publishes daily CVC graphs live, so that customers can see at a glance whether its network is congested or not.

From 18 March 2020, the company is also:

• Providing unmetered data usage between 6am-6pm for all customers on limited data NBN and ADSL plans

• Enabling any of its few remaining customers on 12/1 speed plans to change onto a 25/5 plan to help them work from home if required

• Temporarily stopping all service suspensions due to late payments

Phil said the company will continue to offer its range of services for customers who are experiencing financial hardship, including payment plans, via the MyAussie app.

Phil said the company is working on plans to enable all its call centre team to work from home if necessary, and that some staff in high risk categories are already working from home.

“We’ll be keeping customers up-to-date on any impacts to our customer service capacity. We regard them as part of the Aussie Broadband family, and we want to assure them that we’ll do our level best to help in any way we can over the coming weeks.”