Phone

Star Codes for VoIP

This is a list of our server-based star codes available for your VoIP. This is a list of our server-based star codes available for your VoIP....

Your VoIP service during an emergency

As VoIP requires an internet connection to function, it won’t work if you aren’t online or don’t have power. So unfortunately, there may be periods when the VoIP service is down.    As VoIP requires an internet connection to function, it w...

What is the Integrated Public Number Database (IPND)?

Every phone service in Australia (including fixed phones, VoIP phones, and mobiles) is stored in the When you sign up for a public phone number such as a home phone or mobile number, the provider for that service is legally obligated to r...

Setting up voicemail for your VoIP home phone

Voicemail is offered at no additional cost – here’s some helpful tips to get set up. Voicemail is offered at no additional cost – here’s some helpful tips to get set up. If voicemail isn’t already activated for your service, you will need ...

What is VoIP?

VoIP or Voice over IP (Internet Protocol) is a telephony-based service which uses your Broadband internet connection to make and receive phone calls. Making use of the internet in this way means the cost of calls can be significantly lower...

Fixing a VoIP phone with no dial tone

This article provides information for troubleshooting a phone that doesn't have a working dial tone sound. If your phone does not have dial tone when lifting the handset or receiver, several steps can be taken to rectify this. This article...

Can I get Priority Assistance on my VoIP phone?

Priority Assistance is a service for residential customers who have (or have an individual at their residence who has been) diagnosed with a life-threatening medical condition. This service feature is designed to provide the highest level...

Scam Calls – How to identify them?

Scam Calls are on the rise and it’s becoming increasingly difficult to decipher whether it’s real or a scam. This information section will list the most recent scam calls to keep you in the know. Scam Calls are on the rise and it’s becomin...

Free Crisis Numbers – All phone services

The following crisis numbers are available to call free from charges across all our voice services for customers. This includes Mobile, VoIP, Fixed Phones SIP Trunks, and Hosted PABX. The following crisis numbers are available to call free...

How do I relocate my phone (VoIP) number?

We recommend giving our Sales team a call on 1300 880 905 to organise the process of moving your number to a new address. Alternatively, you can also request a new local number if moving towns or interstate. We recommend giving our Du...

Can you keep your phone number when switching carriers? Yes, and it’s easier than you think.

Looking to switch mobile carriers and want to keep your number? Looking to switch mobile carriers and want to keep your number? The importance of networking and staying connected ...

Does your business still need a landline phone in 2024?

When someone asks you for your home phone number, you'd probably give them your mobile number (unless you don't want them to call you…). When someone asks you for your home phone ...

What is a tier 1 voice provider

Aussie Broadband is one of an exclusive group of tier 1 voice providers. Our tier 1 voice status follows Over the Wire's carrier interconnect project . Aussie Broadband is one of...

Are 13 numbers a good investment for businesses?

Chances are, there's a 13 number stuck in your head. Maybe from a catchy ad jingle, or just because it's easy to remember. Chances are, there's a 13 number stuck in your head. May...

Everything a small business needs to know about the nbn™ and phone lines

undefined The nbn™ is a national infrastructure investment that, once finished, will connect almost all Australians with faster internet. Aging infrastructure that is no longer co...

What is a softphone and why should your business use it?

Technology has allowed businesses to run in ways that seemed unimaginable only a short time ago. Technology has allowed businesses to run in ways that seemed unimaginable only a s...

3 ways to reduce your business telco costs (without reducing productivity)

To keep up with rising business costs, you've likely looked at ways to save on essential utilities - including your telco.  To keep up with rising business costs, you've likely lo...

Small business connectivity: Optimising your phone use

Phones remain a critical line of communication for small businesses across Australia. Even as the internet allows for various channels for your customers to get in touch, like ema...

What you need to know before switching your ISDN based services to the NBN

Do you currently have ISDN lines connecting your phone system to the public telephone network? It's time to switch to the nbn™ to take advantage of the latest in phone technology....

How to set up a hybrid working model for your business

Recently, I've been dealing with a small but highly reputable professional services firm. And the experience has made me question what I knew about business' adoption of remote wo...