Getting Started

The ASUS DSL-AC68U/ASUS 4G-AC68U Modem Router

The ASUS DSL-AC68U is a popular nbn® modem router that will also work with Opticomm connections. This product is both a modem and a Wi-Fi router, so you can use it without an additional device on nbn® FTTN and FTTB connections. The ASUS DS...

How to prepare for your Fixed Wireless installation

There are some important things to have covered before you get your  nbn® Fixed Wireless  connection installed. Our pre-appointment checklist highlights some important stuff to check so your appointment is done in a jiffy. There are some ...

What speeds can I expect from my internet plan?

Aussie Broadband offers the largest range of nbn® and OptiComm speeds in Australia. Our different speed plans are labelled based on theoretical maximum speeds that can be ordered by Aussie Broadband on a wholesale level from nbn® or OptiCo...

Can I choose what date my service is connected at my new address?

Yes, you can! Yes, you can! We call this an Earliest Connection Date - which means we won't start trying to connect your service before your chosen date. We call this an Earliest Connection Date - which means we won't start trying to co...

General email settings

This article provides the basic email settings required to set up your email account - these settings should apply to most popular mail apps and programs. This article provides the basic email settings required to set up your email accoun...

How to prepare for your FTTP installation

There are some important things to have covered before you get your  nbn® Fibre to the Premises connection installed. Our pre-appointment checklist highlights some important stuff to check so your appointment is done in a jiffy. There ar...

BYO Router Settings nbn® Guide

The day has arrived and your nbn® connection is now live. Exciting times! But before you can relax with a little Netflix, you do need to first set up your NBN-compatible modem/router. You’re probably wondering to yourself “how do I config...

How long does it take to connect a broadband service?

To answer such a broad question – it depends, based on what’s installed at your house or building! To answer such a broad question – it depends, based on what’s installed at your house or building! undefined If you’re not sure which of the...

Netcomm NL1901ACV setup guide

To set up or troubleshoot your Aussie Broadband Netcomm NL1901ACV nbn® compatible modem check out the attached user guides. To set up or troubleshoot your Aussie Broadband Netcomm NL1901ACV nbn® compatible modem check out the attached user...

What are the standard porting hours if I wish to transfer my current number to Aussie Broadband?

The standard porting hours are as follows: The standard porting hours are as follows: Monday to Friday: 08:00am to 08:00pm Australian Eastern Standard Time Saturdays: 10:00am to 06:00pm Australian Eastern Standard Time Closed on Public Hol...

What is the best internet connection for a small business?

Your internet connection can make or break your business in today’s digital-first world. Your internet connection can make or break your business in today’s digital-first world. A...

How to switch internet providers in 5 easy steps

Switching internet providers can seem like a tricky process full of potholes and banana skins. The truth? You could be switched and internet surfing (cowabunga, dude!) in a couple...

Everything you need to know about mobile broadband

Looking for a portable alternative to a fixed-line internet connection for your home or office? Or a backup internet connection to keep you online if your fixed-line internet goes...

Can you keep your phone number when switching carriers? Yes, and it’s easier than you think.

Looking to switch mobile carriers and want to keep your number? Looking to switch mobile carriers and want to keep your number? The importance of networking and staying connected ...

Devices 101: modems v routers v modem routers

If your home is connected to the internet, then you’ve most likely got both a modem and a router – or even the 2-in-1 modem router – in your home. But what are these devices and w...

VoIP on the nbn®: A guide for businesses

The nbn® network has enabled Australian businesses to benefit from faster speeds and greater flexibility. With the nbn® network spread across most of the country, and ongoing upg...

What is a VPN?

You’ve probably heard the term VPN over the past year, as Australians are increasingly concerned about their privacy and security online. When looking for a solution to that probl...

What is CGNAT?

Carrier-grade NAT (CGNAT, also known as large-scale NAT), is a method of sharing a single unique public IP address with multiple services to allow providers to extend their pool o...

Not all nbn® modem routers are equal

When you’re choosing an nbn® modem/router there is a lot you need to consider. The first crucial part of choosing a nbn® modem/router is knowing whether you need a modem or a rout...

Troubleshooting tips for NBN problems

If you’ve signed up for an nbn™ plan , you were probably excited about the prospect of fast, reliable internet. So it can be frustrating if you end up experiencing connection iss...