Fees And Payments
How can I set up a payment plan?
We understand if you may be struggling to make this month’s payment, or just need a few extra days from time to time. Please call our friendly Payment plan options include temporarily postponing your payment to partial, ongoing payments o...
Help CentreClosing your account
We hate to lose any customer, but sometimes it may be necessary to end your account with us. We hate to lose any customer, but sometimes it may be necessary to end your account with us. If you’re moving house, it doesn’t have to be good...
Help CentreHow do I update my payment details?
You can update billing details – like Credit or Debit card payments or Direct Debit – in two ways: by using the MyAussie® app or web portal. You can update billing details – like If you’re not able to log into MyAussie® , or if...
Help CentreCan I dial '190' numbers on my VoIP plan?
Unfortunately, we don’t support calls out to '190' numbers (also known as 'premium' numbers) on our VoIP services. Unfortunately, we don’t support calls out to '190' numbers (also known as 'premium' numbers) on our VoIP services....
Help CentreIs Fetch available on any plan?
No, Fetch uses a considerable amount of data, so it’s only available on our unlimited plans. No, Fetch uses a considerable amount of data, so it’s only available on our ...
Help CentreWhat type of calls are extra costs on my VoIP plan?
Calls such as calls to international numbers, premium numbers, directory assistance are charged in addition to the monthly cost and are not shown in the plans above. undefined undefined Included calls are subject to the Aussie Broadband Fa...
Help CentrePaying a bill in MyAussie
Paying a bill (invoice) using the MyAussie ® app or webite is easy. Paying a bill (invoice) using the Once you're logged in, select the service you wish to change, then tap or click the Billing tab. Once you're logged in, select the s...
Help CentreDeclined payment fees & late fees
What happens with a declined payment? Will I be charged a fee? What happens with a declined payment? Will I be charged a fee? A declined payment can occur for a number of reasons from lost or stolen cards, expired cards, bank errors, and i...
Help CentreWhat is a SAG?
SAG stands for Service Agreement Guarantee and refers to our commitment to keeping your NBN service up and running with minimal disruption - else we pay you a percentage rebate back on your monthly service cost in the event of unschedule...
Help CentreHow can I change my billing anniversary date?
You can change your billing anniversary date by calling our Customer Service team on 1300 880 905 . A pro rata amount (which is a relevant portion of your costs) will be billed at this time to account for the difference between your old...
Help Centre
