Other – Static & Dynamic Call Parking

This will outline how to create call parks and how to park using static or dynamic methods.

Create a Call Park

1. Navigate to Call Queues

2. Click Add Call Queue

3. Complete the following fields

   • Name: Choose a descriptive name, like Park 1

   • Extension: Choose an extension according to Reserved Number Space

   • Type: Call Park

4. Click Add

Static Call Parking

1. While on the phone, dial the extension of the call park. The user will be automatically transferred to the park

2. To pick up the call, dial the extension of the park again

Ringback

When a call is parked in the range 720-799, the call will ring back to the user who parked the call after 2 minutes. For example, if Caller A is put in Park 720 by Extension 100 and no one picks up the parked call after 2 minutes, Park 720 will transfer Caller A back to Extension 100.

This feature is not supported on extensions 700-719 or with dynamic call parking.

To increase or decrease the amount of time before ringback occurs, navigate to the system user of the park and update the Ring for time.

Dynamic Call Parking

Please note ringback is not supported when using dynamic call parking. To use ringback, you must dial the extension of the ringback queue.

1. While on the phone, dial ***. The user will be transferred to a call park and a recording will play letting you know the extension of the park

2. To pick up the call, dial the extension of the call park