What is WiFi Calling and how do I enable it?

What is WiFi Calling?

As the name suggests, WiFi Calling lets you make and receive calls, SMS and MMS over WiFi.

To use it, you need a compatible WiFi Calling device, to be connected to a supported WiFi network and not have enough mobile network coverage to make a call.

To enable WiFi Calling, you need to follow these steps.

Activate VoLTE

Please Note: some newer device models do not have the option to change this because is permanently enabled. You may skip this step if these options aren’t available on your device.

Apple devices (iOS 14 and older)

1. Tap Settings icon on Home screen

2. Tap Mobile menu item

3. Tap Mobile Data Options menu item

4. Tap Enable 4G menu item

5. Select the Voice & Data option to enable VoLTE

Samsung devices (Android 11 and older)

1. Open Apps icon

2. Locate Settings Icon

3. Select Connections

4. Click Mobile Networks

5. Select VoLTE to enable on the device

Activate WiFi Calling

Please note: If you only complete step 2 (turning ‘on’ WiFi Calling without turning ‘on’ VoLTE), your call setup time may be delayed by around a second. You will also not be able to switch between the WiFi network and mobile network during the call.

Apple devices

1. Tap Settings icon on Home screen

2. Tap Mobile menu item

3. Tap WiFi Calling

4. Switch the WiFi Calling on This iPhone slider to On

5. You’ll see a warning about location data and what your carrier collects. Tap Enable to turn on WiFi Calling.

Samsung devices

1. Open Apps icon

2. Locate Settings Icon

3. Select Connections

4. Click WiFi Calling

5. Select ON to enable WiFi Calling

If you have any issues or need help, don’t hesitate to reach out to our lovely support team on 1300 880 905.