Internet
FTTC Modem Lights Explained
Last Updated: Tuesday 13 June 2023
| Light | Colour | What's happening? | Action |
|---|---|---|---|
| Power | None | The device is off | Plug in the device and switch the power outlet on |
| Power | Blue | Power is running to the device | Nothing - this is normal |
| Connection | None | The device isn't connected to the NBN access network equipment outside your home | Check all the cables have been connected correctly |
| Connection | Blue (blinking) | The device is starting up | Wait for setup to complete (up to 15 minutes) - the light should then turn solid blue |
| Connection | Solid blue | The device is connected to the NBN access network equipment outside your home | Nothing - this is normal |
| Connection | Solid red (or blinking) | There may be a line fault or problem affecting the NBN connection device | Turn off the power to the NBN connection device and contact your phone and internet provider |
| Connection | Alternating red/blue | There may be a line fault, such as an off-hook telephone | Disconnect all non-compatible devices from telephone wall sockets - if that doesn't work, contact your phone and internet provider |
| Broadband | None | The device's broadband link is down | If the power and connection lights are solid blue, but the broadband light is out, contact your phone and internet provider |
| Broadband | Solid blue | The device is DSL synchronised | Nothing - this is normal |
| Broadband | Blue (blinking) | DSL synchronisation or a software update is in progress | Wait for the update to complete - the light should then turn solid blue |
| Local Area Network (LAN) | None | There is no Ethernet connection to the device | Check all cables have been connected correctly and your gateway is switched on |
| Local Area Network (LAN) | Blue/amber (solid or blinking) | Data is flowing between the NBN connection device and your WiFi gateway | Nothing - this is normal |
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