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Setting up email on Thunderbird

Last Updated: Friday 5 May 2023

This article provides the steps required to successfully setup your email account in the default Mail app that comes pre-installed with Windows 10 and Windows 11.

  1. Open the Thunderbird program on your computer.
    You can quickly find it by searching in the Start Menu.

  2. Click Tools and then select Account Settings...

    Screenshot of the Thunderbird email program on a Windows computer. The 'Tools' menu at the top is highlighted, with a drop-down menu under it. From the drop-down, 'Account Settings...' is selected.

  3. A new window will open on top. Click Add Account... from the options in the bottom-left corner of this window.

    Screenshot of the 'Account Settings' window in Thunderbird. There is a button in the bottom-left corner that says 'Add Account...' that is selected.

  4. Another window will open on top that says Account Wizard at the top. On the first step of this wizard, select Email account and click Next > .

    Screenshot of the 'Account Wizard' window in Thunderbird. There is an option that says 'Email account' that is selected. The 'Next' button at the bottom is highlighted.

  5. On the next page, fill out the fields as follows:

    • Your Name: (the name you'd like to display when sending from this address)

    • Email Address: (your full email address, such as [email protected])

  6. Check you've entered your details correctly and click Next to proceed to the next step.

    Screenshot of the 'Account Wizard' window in Thunderbird. There are fields for entering 'Your Name' and 'Email Address'. The 'Next' button at the bottom is highlighted.

  7. Now, enter the Server Information for your @aussiebroadband.com.au (or @aussiebb.com.au) account as follows:

    • Select the type of incoming server you are using: IMAP (read more before choosing POP)

    • Incoming Server: mail.aussiebroadband.com.au

  8. Un-tick Use Global Inbox unless you're familiar with this feature and wish to use it. Then, click Next to continue setup.

    Screenshot of the 'Account Wizard' window in Thunderbird. The first part of the form says 'Select the type of incoming server you are using.' Below it is a field to enter the 'Incoming Server'. There are fields for entering 'Your Name' and 'Email Address'. The 'Next' button at the bottom is highlighted.

  9. On the next page, enter your full email address again in the field next to Incoming User Name and click Next to proceed to the next step.

  10. Almost there! Thunderbird will ask you to enter your preferred Account Name. This will be used as a label to identify your account in Thunderbird, so you can enter whatever you may prefer. We recommend simply using the email address so it's easy to identify in the future. Click Next to finish the Account Wizard.

  11. The last page of the wizard will show the details you've entered so you can review and confirm they are correct. Once you're sure these settings are correct, click Finish to exit the wizard.

    Screenshot of the 'Account Wizard' window in Thunderbird. It is the final part of the wizard and says 'Please verify that the information below is correct.' Below this message is the information entered by the user for 'Account Name', 'Email Address', 'Incoming User Name', 'Incoming Server Name', 'Incoming Server Type', 'Outgoing User Name', and 'Outgoing Server Name (SMTP)'. The 'Finish' button at the bottom is highlighted.

  12. The pop-up window will close, and you will be back in the Account Settings window. Click Ok at the bottom to close this window and return to your inbox.

    Once all these steps have been completed, Thunderbird will try to synchronise your emails from the server. If a lot of emails are stored in your account, it may a while to load them all.

And that’s how you log in to your Aussie Broadband email address using Thunderbird on a Windows computer!


Having trouble with this guide?

Sometimes, things don't work the way they should. If you're having any issues following these steps, please call our Customer Service team for support on 1300 880 905.

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