How to ensure your service is disconnected correctly

When getting ready to move house and disconnect your current service, there’s a few things to keep in mind before you pack everything up.

The NBN or OptiComm equipment at your address belongs to the network provider and has been assigned to that specific location. You are legally required to leave their equipment at the property it was issued to.

Removing NBN or OptiComm equipment from the property will likely cause a delay for you and the next occupant when connecting the internet.

We get that this may be confusing. An easy way to determine what can and can’t be taken with you is to see if the equipment has a NBN or OptiComm logo on it - if it does, those devices must remain connected at the property.

Below are some pictures to help you identify which devices you need to leave behind when you're moving. If you are still unsure about what you can or can’t take with you, please feel free to call our friendly Australian-based Customer Service team on 1300 880 905.

Fibre to the Premises (FTTP)

NBNCo & OptiComm Network Termination Device (connection box), Premises Connection Device (utility box), and optional backup battery (power supply)

Fibre to the Curb (FTTC)

NBNCo Network Connection Device (connection box)

Hybrid Fibre Coaxial (HFC)

NBNCo Network Termination Device (connection box)

Fixed Wireless (FW)

NBNCo Network Termination Device (connection box) and outdoor antenna

Fibre to the Node, Basement, or Building (FTTN/B)

The modem used for these technology types is either supplied by the internet provider, or the customer and is not considered NBN-supplied equipment.