Troubleshooting

6 reasons why your nbn® connection is slow

One of the most common issues that customers come to us with is that they are experiencing slow internet. The truth is that there are multiple factors that can contribute to slow nbn® speeds, and the good news is that some can be fixed in ...

What should you be looking for in an internet speed test?

If you ever want to know how your internet connection is performing, then a speed test is a good place to start. It will help you confirm if your internet is running slower than normal, and help to diagnose what’s going wrong when somethin...

Why does my nbn® internet keep dropping out?

Yes, it’s happened again. Another movie binge halted by the wheel of buffering, or a meeting where all your colleagues have frozen. If you’re one of the 8.5 million Australian households connected to the nbn® but are still not getting the ...

What is WiFi? Get the most out of your WiFi

WiFi connects wireless devices to the internet using radio waves transmitted by the router. All routers operate on the 2.4GHz frequency, and there are also dual band routers boasting an additional 5.0GHz frequency. WiFi connects wireless d...

How to perform a soft reset

Performing a soft reset on your Fetch box clears all settings, but won’t remove any of your recordings. Performing a soft reset on your Fetch box clears all settings, but won’t re...

Configuring your router for IPv6

NetComm Modems & Routers NetComm Modems & Routers Changing NetComm settings to Dynamic IPv6 route : Changing NetComm settings to Login via Input your router username (default i...

NBN Backup Battery - Troubleshooting

During a power failure, the power supply with battery backup on your NTD will beep once and automatically switch over to backup battery power. During a power failure, the power su...

How do I enable international roaming?

We currently don’t offer international roaming. We currently don’t offer international roaming....

Why does my phone send multiple messages from a single SMS?

An SMS is restricted to 160 characters in length. If you exceed this character length, 1 or more additional SMS messages will be sent. Additional SMS messages will appear separate...

Fetch failed login error

How to troubleshoot the Fetch failed login to server error: How to troubleshoot the Fetch failed login to server error: a screen showing what a fetch failed login error looks like...

Slow Speeds on FTTB/FTTN?

It’s disappointing to see slower speeds than expected on your connection. Don’t despair! There are several factors that can play into slow speeds.  This guide will help make the i...

Grandstream HT812 Setup Guide

Here’s a helpful setup guide for the Grandstream HT812. Here’s a helpful setup guide for the Grandstream HT812. Step 1 – Check list Step 1 – Check list Grandstream HT812 Power ada...

What is the call quality like on your home phone plans?

Our phone service is a premium product. You shouldn’t notice any difference in the quality of your phone calls. Our phone service is a premium product. You shouldn’t notice any di...

How to run a Ping Test

A ping test is a simple test that can show problems along the network path and is an essential step while troubleshooting speed and connection problems. A ping test is a simple t...